Frequently Asked Questions
Everything you need to know about shopping with Kathmandu NZ
What are your delivery options within New Zealand?
We offer standard shipping across New Zealand, which typically takes 3-5 business days. Express shipping is also available for major cities. Summit Club members may qualify for free standard shipping on orders over a certain threshold.
How can I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress via our courier partner's website.
What is your returns policy for online purchases?
If you are not satisfied with your purchase, you can return it within 60 days of receipt, provided the items are in original condition with tags attached. Returns can be made via post or at any Kathmandu retail store.
How do I find the right size for outdoor gear?
Each product page features a detailed size guide to help you find the perfect fit. We recommend measuring yourself and comparing the results to our charts, as fit can vary between technical outerwear and casual apparel.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' services such as Afterpay and Laybuy.
Are Kathmandu products covered by a warranty?
Yes, our products are designed for durability. We offer a warranty against defects in materials and workmanship. The length of the warranty depends on the specific product category and the nature of the fault.